A. Bakerymarketplace.com is an online portal for bakeries. It’s a community where bakeries and customers can meet to do business. With Bakerymarketplace.com you can send your Aunt Julie a pie from her favorite bakery in Boston without leaving your front door in Los Angeles. Or you can pre-order those delicious pastries from the bakery you always visit and have them ready for pick-up when you walk through the door.
Q. Do I need to be a member to purchase from Bakerymarketplace.com?
A. Yes. We do require membership to purchase goods. However, you can browse Bakerymarketplace.com as much as you like without being a member.
Q. Is membership free?
A. Absolutely free.
Q. Which web browsers work with Bakerymarketplace.com?
A. Bakerymarketplace.com has been tested with Internet Explorer and Mozilla but should work with any available web browser. If you have any problems accessing our site through a different browser, please contact us for assistance.
Q. Why am I having problems checking out?
A. Make sure you have cookies enabled. Bakerymarketplace.com requires cookies to work. Please read our privacy and security notice.
Q. Is it safe to use my debit/credit card online?
A. Yes. We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window.
Q. How do you bill for pick up orders?
A. Pick up orders are charged at the pick-up location. However it takes a few days to show up on your statement.
Q. What happens after I place an order?
A. When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. You will also receive an automated email response almost instantly saying that your order was received.
Q. Why are there multiple shipping charges sometimes?
A. When items are ordered from different bakeries, your items will be shipped from different places, therefore multiple shipping charges apply.
Q. I forgot my password, what can I do?
A. Click here to go to the password retrieval page.
